Refund & Cancellation Policy
At LetsGo School, operated by LetsRide Private Limited, we strive to provide highly reliable and transparent student transportation services. This Refund & Cancellation Policy outlines the conditions under which subscriptions can be cancelled and the guidelines governing refund processing.
1. Subscription Cancellations
- Monthly Plan Cancellation: You can cancel your LetsGo School monthly subscription plan at any time. To avoid billing for the subsequent month, cancellation requests must be submitted at least 7 days before the next billing cycle.
- Term/Quarterly Plans: If you have subscribed to a multi-month or term plan and wish to terminate service mid-term, subscription charges will be calculated on a pro-rata basis for the months utilized at the standard non-discounted monthly rate, and the remaining balance will be eligible for a refund.
- How to Cancel: Cancellation requests must be submitted from the registered support@letsgoschool.co.in
2. Refund Eligibility & Rules
- Service Disruptions: If LetsGo School is unable to operate transit services on a scheduled day due to operational issues on our end (such as vehicle unavailability or lack of backup drivers), and no alternative ride is provided, a pro-rata credit or refund for that specific day will be issued to your account.
- Holiday Credit / Vacation Pause: If school is closed for scheduled term vacations (minimum duration of 7 consecutive days), you may pause your subscription by notifying us 7 days in advance. A pro-rata credit adjustment will be applied to your next billing cycle. No retroactive pause adjustments will be processed.
- Student Absences: Individual student absences (due to personal reasons or short-term illness) are not eligible for a refund, as the seat and route optimization remain allocated for the student in the vehicle.
3. Refund Processing Timeline
Once a refund is approved by our billing team under the authority of LetsRide Private Limited:
- Approved refunds will be processed and credited back to the **original payment source** (credit card, debit card, UPI, or net banking account used during registration).
- Refund settlements generally take **5 to 7 working days** to reflect in your bank account, depending on your bank's processing cycle.
- No cash refunds will be issued under any circumstances.
4. Contact Billing
For any queries related to subscription billing, invoice discrepancies, or refund status updates, please reach out to our accounts department:
Billing Operations
LetsRide Private Limited
support@letsgoschool.co.in